Shipping Policy

Basic Information

  • Orders are processed and shipped during standard business days (Mon-Fri). Orders placed on weekends and holidays will be processed the following business day.
  • Lead times are subject to frequent changes. Please email us at or on live chat to request a lead time for a specific product before placing an order, if needed.
  • Our Carriers: FedEx, UPS, USPS, DHL, Old Dominion Freight Line.

Remote Access Zones

For freight shipments, some regions within the USA and Canada are subject to additional “remote access” fees.

Basic Information

  • Orders over 140 lb will be shipped freight through Old Dominion Freight Line (ODFL). Freight shipments through ODFL require someone to be present when the pallet arrives to sign the receipt of goods and receive the package.
  • A representative at ODFL will give you a call a day before the scheduled delivery date. If the scheduled time is inconvenient they will allow you to schedule an “Appointment” for them to drop off the package the following day or the one after that. If nobody is there to receive the package at the scheduled Appointment time, you will be charged a NO-SHOW FEE ($80-$475 depending on each case).


In the rare case of receiving an item that has been damaged during transit, it is the customer’s responsibility to note any damage on the Delivery Receipt and refuse the shipment by noting it on the handheld device provided by the driver. Upon delivery please inspect the items prior to signing the delivery receipt. If you receive a damaged item and would like to return it, DO NOT SIGN THE DELIVERY RECEIPT, and make sure to note on the delivery receipt that the item was received damaged. You will also be responsible for filing a freight claim with the carrier. We will advocate on your behalf, and assist in negotiating with the carrier to remedy the situation. If it is found that the item was damaged in transit, a new item will be sent to you free of charge.

Lost shipments 

Please notify us as soon as you believe your order is missing. If your order has been lost in transit, we will work with the carrier to find it. Please give us up to two weeks from the time we notify the carrier of the issue to locate your order. If after exhausting all avenues, and verifying with the carrier that your order is indeed lost, we will ship an additional item to you at no extra cost.

In many cases, we do offer international shipping. However, due to the complicated nature of these shipments we ask that you please place your order over email and discuss the details with one of our sales representatives who will be able to quote the shipping cost for you. Our Returns Policy and Warranty Policy do not apply to International Shipments.